My MacbookPro has became sick since last Saturday, a day after our return home from 65 days trip. MBP’s screen showed some horizontal line sometime after I used for 5mins, or sometimes after 5 hours… In short, it happens intermittent.. I told my friend WK about this, well… his one broke down as well just last week, even worst: the screen is totally blank, but you can hear the sound when you anyhow type on the keyboard. Another friend SC’s MBP broke down with the same sign as WK’s. Yes, all of our 3 MBPs broke down almost at the same time.

Luckily, WK got his MBP repaired for free due to the defect in NVDIA chipset, Apple recalled those parts and provide FOC part replacement and larbour on that. SC and I then brought our MBP for repair with the hope of getting the same free repair under the same program too. But too bad the Apple Service Provider (a third party company, named Sapura in Funan center) claimed that my case is not under recall program! I bet he actually turned on my MBP, and see no problem (it happens intermittent, so sometimes you won’t see…) so he concluded that mine is not under recall program.

Frustated, I withdrawn the service request.. The next day (Monday), I then make a call to Apple Support Center. A courteous guy answered my call. He listens to my problem slowly and then guided me along with some troubleshooting steps. First, we reset the PRAM, but the problem still happen. Then we run Apple Hardware Test program to see is there any problem on the hardware part or not. (it might be due to software problem, although i knew that it can’t be software problem because I have reinstalled the MacOS, but it still happens.. ) We need to hang up our conversation here as this test might takes 3 hours. I need to enable Loop test by pressing Cmd + L and then check the extended test, so it became extended loop test… The test begins with memory test, for about 10mins… and the test stopped about 5minutes later with the error on VGA controller. Fantastic! it is now proved that there is something wrong in my VGA controller, and my MBP actually fit exactly what is described here (except the blank screen)!  I then called Apple Support Center again and this time another courteous guy picks up the call. After he listened to my case, he suggested me to bring the MBP to service center to have a look. I asked him, is that FOC? The guy understand exactly what happened to my MBP and he knows about the recall program, so he answered Yes, should be FOC… ^^

However, few days later after I sent in to repair, the tech guy called me and told me that he needs to escalate this case to Apple, if it’s fall under the recall program, Apple will send in the part. The next day, I made a call to the service center and yes, they are waiting for the part to arrive!! Wow! Apple is so efficient!

Today, I got my MBP back from Sapura, and YES! Its Free service! hohohoooo!! Thank you Apple Support for so efficient and super good support! I Love Apple!